Advanced Technologies is a leading supplier and operator of waste management services in Singapore. The firm currently have 150 employees across their four plants in Singapore. Growth and expansion has previously been sourced through organic means. However, following a strategic review, management have decided to embrace inorganic means of growth, namely through merger and acquisition activity. In light of this, Advanced Technologies have identified a waste management firm, Green Waste, which is a leading supplier of waste management services in the Eastern region of Singapore.
Management believe they can acquire a majority shareholding in Green Waste at their current market value. Recently, management have become aware of human resource issues within Green Waste and seek your advice before they make any acquisition. The opportunity to acquire Green Waste is very appealing to Advanced Technologies as it would afford the company access to the vibrant waste management market in the Eastern region. However, if the firm is rife with human resource issues they may decide against the potential acquisition.
Industry analysts have informed Advanced Technologies of some of the following
issues in Green Waste:
(i) High turnover rate: the firm has an attrition rate in excess of 25% per
annum.
(ii) High human resource costs: The rise in employee turnover has resulted
in an increase in the costs of recruiting and training new staff.
(iii) Job dis-satisfaction: Employee job satisfaction and staff morale appear
to be low and this is adversely affecting productivity.
(iv) Absenteeism: is high, with a significant proportion of the financial spend
given to paying absent employees.
(iv) Customer service: there have been an increasing amount of complaints
from customers regarding the decrease in the standard of service
provided.
Advanced Technologies has hired your consultancy services to offer them advice
and aid them in the development of strategies to improve the current organisational
behavioural issues. Specifically the firm would like advice on
1. What are some of aspects that may be useful to understand regarding the
individual employee? Specifically they would like advice on introducing
effective motivational techniques into the organisation, to enhance job
satisfaction.
2. Management would like to introduce work teams within the firm. With respect
to placing employees into work teams, what might you consider to maximise
team effectiveness? This may include issues such as the foundations of group
behaviour, understanding work teams and communications, etc.
3. Offer management recommendations that you believe would improve the
organizational behaviour issues in both the short and long term.
Your review paper must pay particular attention to the following:
- The relevant theory from related chapters from Robbins and Judge (2016).
- Use of internet, library, magazines and newspapers, including references.
Draw on real examples and cases where appropriate.
- Remember, your findings will be a useful tool for your company - in the hiring
process, designing work teams and developing and motivating employees.
Source: University College Dublin
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